💼 Qiwa Platform Services Guide

Qiwa is the unified national platform for labor market services in Saudi Arabia, under the Ministry of Human Resources and Social Development. The platform provides all electronic services related to labor and workers.

Services Provided:

• Employer services (visa issuance, sponsorship transfer, license renewal)
• Individual services (job search, CV)
• Domestic labor services (recruitment, service transfer)
• Nitaqat program (establishment classification)
• Wage protection

1️⃣ Work Visa Issuance

Requirements:

• Registered establishment with Ministry of HR
• Available visa quota (based on Nitaqat)
• Pay issuance fees (2000 SAR per visa)
• No violations on establishment

Issuance Steps:

1. Log in to qiwa.sa
2. Select "Electronic Services"
3. Click on "Issue Work Visas"
4. Specify number of visas needed
5. Choose occupation and nationality
6. Review data and cost
7. Pay fees (2000 SAR per visa)
8. Visa issued immediately
9. Download visa or send to worker

Visa Validity:

• Regular visa: 3 months from issue date
• Can be extended: Once for additional 3 months

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2️⃣ Work Permit (Iqama) Issuance

After worker arrives in Saudi Arabia on visa, work permit (Iqama) must be issued.

Required Documents:

• Worker's passport (valid for at least 6 months)
• Personal photo (4×6)
• Medical examination report from approved center
• Worker's fingerprints (at Passport office)
• Border number (issued upon entry)

Issuance Steps:

1. Log in to Qiwa
2. Select "Issue Work Permit"
3. Enter worker's border number
4. Attach medical examination
5. Choose Iqama duration (1 or 2 years)
6. Pay fees:
   • 600 SAR: 1-year work permit
   • 800 SAR: 2-year work permit
   • + Iqama fees (as per regulations)
7. Complete fingerprinting at Passport office
8. Iqama issued within 24 hours

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3️⃣ Worker Service Transfer (Sponsorship Transfer)

Requirements:

• Current sponsor approval (except in certain cases)
• Worker completed at least 1 year with current sponsor
• New establishment has visa quota
• No violations on worker

Transfer Cases Without Approval:

• If current establishment is struggling or closed
• If sponsor didn't pay salary for 3 months
• After work contract ends
• In case of mistreatment (with court ruling)

Transfer Steps (With Sponsor Approval):

1. New employer submits transfer request on Qiwa
2. Notification sent to current sponsor
3. Current sponsor approves (within 30 days)
4. New employer pays transfer fees (2000 SAR)
5. Worker data updated
6. Transfer completed immediately

Transfer Steps (Without Approval - Special Cases):

1. Worker submits transfer request on Qiwa
2. Attach required documents (per case)
3. Review within 7 business days
4. If approved, proceed with new employer

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4️⃣ Work Permit Renewal

When to Renew:

• At least 60 days before Iqama expiry
• With each Iqama renewal

Requirements:

• Worker's valid passport
• New medical examination (every 2 years)
• Pay renewal fees
• No violations

Renewal Steps:

1. Log in to Qiwa
2. Select "Renew Work Permit"
3. Choose worker from employee list
4. Review data
5. Pay fees:
   • 600 SAR: 1-year renewal
   • 800 SAR: 2-year renewal
6. Renewal completed immediately
7. Download new work permit

Nitaqat program is the job localization program for private sector, classifying establishments based on Saudization percentage.

Nitaqat Colors:

How to Improve Nitaqat:

1. Hire more Saudis
2. Register in localization programs
3. Count training program employees
4. Utilize exemptions (disabled, women)

Check Establishment Nitaqat:

1. Log in to Qiwa
2. Select "Establishment Nitaqat"
3. Complete data displayed:
   • Current color
   • Saudization percentage
   • Visa quota
   • Number of employees (Saudis and non-Saudis)

Services Available for Individuals:

1. Create and Update CV:

• Create professional CV
• Link to qualifications from "Mukafaat"
• Visible to registered employers

2. Job Search:

• Thousands of available jobs
• Apply directly to jobs
• Receive job offers from companies

3. Work Data Inquiry:

• Check current employer
• Know registered salary data
• Verify insurance payments

4. File Labor Complaint:

• File complaint against employer
• Track complaint electronically
• Transfer to Labor Disputes Committee

Contact Methods:

• Official Website: qiwa.sa
• Call Center: 19911 (inside Saudi Arabia)
• WhatsApp: +966920002470
• Email: [email protected]
• Mobile App: "Qiwa" app on Android and iPhone
• Twitter: @Qiwa_Care

Working Hours:

• Call Center: 24 hours, 7 days a week
• Electronic Platform: Available 24/7