🏥 Ministry of Health Services Guide

The Saudi Ministry of Health is responsible for providing healthcare to all citizens and residents in the Kingdom. The Ministry offers a wide range of electronic services through the "Seha" platform and various applications.

Main Services:

• Appointment booking at centers and hospitals
• Electronic health records
• Electronic prescriptions
• Telemedicine consultations
• Medical report issuance
• Public health and prevention services

1️⃣ Seha Platform Registration

Registration Steps:

1. Visit seha.sa or download the app
2. Click on "New Registration"
3. Choose registration method:
   • National Single Sign-On (fastest)
   • National ID or Iqama number
4. Enter required information:
   • ID/Iqama number
   • Date of birth
   • Mobile number
   • Email
5. Enter verification code sent to mobile
6. Create strong password
7. Accept terms and conditions
8. Registration complete, log in

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2️⃣ Book Medical Appointment

Types of Appointments:

• Primary Care Clinics: For initial checkups and general illnesses
• Specialty Clinics: (Cardiology, Orthopedics, Pediatrics, etc.)
• Radiology & Labs: For tests and examinations
• Dentistry: Government dental clinics

Booking Steps:

1. Log in to your Seha account
2. Select "Book Appointment"
3. Choose service type (primary care, specialty, etc.)
4. Select region and city
5. Choose health center or hospital
6. Select required specialty
7. Choose suitable date and time from available slots
8. Review details
9. Confirm booking
10. You'll receive confirmation and reminder before appointment

Appointment Management:

• View Appointments: All current and past appointments
• Modify Appointment: Can change date or time
• Cancel Appointment: Must cancel 24 hours in advance
• Reminders: Reminder messages 24 hours before

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3️⃣ Electronic Health Record

Your comprehensive health record containing all your medical data in one place.

Record Contents:

• Medical History: All past diseases and conditions
• Medications: All current and previous medications
• Vaccinations: Complete vaccination record
• Allergies: Any drug or food allergies
• Medical Reports: Test and radiology results
• Surgeries: Surgery history
• Chronic Diseases: Chronic condition monitoring

How to Access Record:

1. Log in to Seha
2. Select "Health Record"
3. All your medical data will appear
4. You can browse:
   • Previous visits
   • Lab results
   • Radiology images
   • Medical reports
5. Download and print any report

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4️⃣ Electronic Prescription

How It Works:

1. After doctor visit, electronic prescription is issued
2. Prescription appears immediately in Seha app
3. Contains:
   • Medication names
   • Dosages and instructions
   • Treatment duration
   • QR code for verification
4. Dispense medications from:
   • Hospital pharmacy
   • NUPCO pharmacies
   • Certified private pharmacies

E-Prescription Benefits:

• No need for paper prescription
• Cannot be lost
• Available anytime on your phone
• Secure and encrypted
• Easy dispensing from any pharmacy

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5️⃣ Telemedicine Consultations

Available Services:

• Remote doctor consultation (audio/video)
• Text consultation (chat)
• Chronic condition follow-up
• Remote prescription
• Specialty clinic referral request

Consultation Steps:

1. Open Seha app
2. Select "Remote Medical Consultation"
3. Choose consultation type (audio/video/text)
4. Describe condition and symptoms
5. Wait for doctor (usually less than 15 minutes)
6. Talk to doctor directly
7. Get diagnosis and treatment
8. E-prescription issued if needed

Availability Hours:

• Service available 24/7
• Specialized doctors in various fields
• Support in Arabic and English

Tawakkalna App:

• View health status (immune, recovered, etc.)
• Book vaccination appointments
• Add companions and beneficiaries
• Issue movement permits (when needed)
• Report suspected cases

Sehhaty App:

• Complete vaccination record
• Internationally certified vaccination certificate
• PCR test results
• Book PCR test

Contact Methods:

• Ministry Website: www.moh.gov.sa
• Seha Platform: seha.sa
• Call Center: 937 (toll-free 24/7)
• WhatsApp: +966555444937
• Seha App: Available on Android and iPhone
• Twitter: @SaudiMOH

937 Service:

MOH unified call center, provides:

• General medical consultations
• Service information
• Appointment booking
• Complaints and suggestions
• Available 24/7