🏪 Saudi Ministry of Commerce Services Guide
Saudi Ministry of Commerce is responsible for regulating commercial activities, issuing commercial registrations, consumer protection, and e-commerce monitoring in the Kingdom.
📋 About the Ministry
The Ministry of Commerce provides various services to investors, entrepreneurs, and consumers, aiming to regulate the commercial environment and enhance the protection of all parties' rights.
📄 Commercial Registration Services
Issue New Commercial Registration
Steps to issue commercial registration for establishments and companies:
- Visit Ministry of Commerce platform: mc.gov.sa
- Log in via National Single Sign-On
- Select "Commercial Registration"
- Choose registration type (individual or company)
- Select commercial activity
- Enter establishment data
- Pay fees (SAR 200 annually)
- Receive CR immediately
Types of Commercial Registrations
- Individual CR: For single-owner establishment
- Company CR: For companies of various types (LLC, joint-stock, etc.)
- Main CR: Main headquarters of activity
- Branch CR: For branches in other cities
Renew Commercial Registration
- Renew electronically via ministry website
- Fees: SAR 200 annually for main CR
- SAR 100 for branch CR
- Must renew before CR expiry
- Renewal is immediate after payment
Other CR Services
- Modify CR data
- Add or remove activities
- Transfer CR ownership
- Suspend or cancel CR
- Issue branch CR
- Print CR certificate
🛒 Maroof E-Commerce Platform
Maroof is a Ministry of Commerce platform for authenticating and classifying e-commerce stores and protecting consumers in e-commerce.
Register in Maroof Platform
- Visit Maroof website: maroof.sa
- Log in via National Single Sign-On
- Select "Register New Store"
- Enter e-store data
- Enter commercial registration number
- Add contact information
- Receive Maroof certificate
Benefits of Maroof Registration
- Official e-store authentication
- Increase customer trust
- Receive customer reviews
- Display Maroof logo on store
- Appear in Maroof search results
- Resolve disputes between merchant and consumer
Store Classification System
Maroof classifies e-stores based on:
- Customer reviews
- Number of completed orders
- Speed of complaint response
- Repurchase rate
- Regulatory compliance
📜 Commercial Licenses
License Types
- Commercial License: For commercial activities (buying and selling)
- Professional License: For freelance professions (consulting, design, etc.)
- Industrial License: For industrial and production activities
- Tourism License: For tourism activities
Issue Commercial License
Commercial license is issued automatically when issuing CR through Ministry of Commerce platform.
🛡️ Consumer Protection
File Consumer Complaint
- Visit "Commercial Report" app or website
- Log in via National Single Sign-On
- Select "File Complaint"
- Specify complaint type (commercial, electronic, violation)
- Attach supporting documents
- Track complaint status
Consumer Rights
- Right to return product within 7 days
- Right to know product specifications
- Right to receive invoice
- Right to after-sales service
- Right to file complaint
- Right to compensation for damage
🤝 Franchise Contract Registration
Franchise contracts must be registered with the Ministry of Commerce to protect both parties' rights.
- Register franchise contract electronically
- Pay fees (SAR 3,000)
- Receive registration certificate
- Renew registration every 5 years
📞 Contact & Support
Commercial Report
Complaints Number:
1900
Mobile App:
Available on iOS and Android
⚠️ Important Notes
- All CR services are available electronically 24/7
- Must renew CR before expiry to avoid penalties
- Maroof registration is mandatory for e-commerce stores
- Consumer can return product within 7 days without giving reasons